Shipping & Returns

We’re so grateful for every single order — we truly celebrate each purchase and appreciate your support for handmade work.

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Shipping

Fast Dispatch
We aim to send all orders out next working day (Monday–Friday).

Free UK Shipping
Orders over £60 qualify for free standard shipping.

Local Pickup (Free!)
If you’re nearby, you can choose free local collection from Warsash, Hampshire at checkout.

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Returns & Refunds

Because every item is unique and made to order, we’re unable to accept returns or cancellations for change of mind.
This doesn’t affect your legal rights.

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If Something Isn’t Right

If your order arrives faulty, damaged, or not as described, please email us at [your email] and we’ll make it right.
    •    You have 30 days to request a full refund for a faulty item.
    •    After 30 days (and up to 6 months), we’ll offer a repair or replacement first.
    •    If that can’t be done, we’ll refund you.
    •    We also cover return postage for faulty or incorrect items.

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Refunds

Once we receive the item back (or proof it’s been posted), refunds are issued within 14 days to your original payment method.

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Need Help?

We’re always happy to hear from you — just email sarahlovesuukuk@gmail.com anytime.